The Public Administration Center of Can Tho City has been in operation since February 28th, 2024. The center is the focal point to guide, receive and return the results of administrative procedures of 16 departments and branches of Can Tho City People's Committee.

As of July 31st, 2024, the Center has received 93,892 applications, of which 58,460 were submitted online; 33,586 were submitted in person or via postal service, and 1,846 were carried over from the previous period. A total of 87,130 applications have been processed, of which 87,009 were completed on or before the deadline, achieving a rate of 99.86%; 121 were overdue.

The satisfaction rate of people and businesses reached 98.8%. The online application submission rate reached 63.4% (exceeding 13.7% of the target assigned by the Government). The online payment implementation rate reached 59.18% (exceeding 14.18% of the target assigned by the Government)...

In addition, the Center has implemented many outstanding solutions and initiatives to increase interaction with the public, such as: Comment box; Zalo channel; Facebook... At the same time, the Center has proposed the "5-know principle": “Know how to listen, Know how to guide, Know how to explain, Know how to apologize, and Know how to thank”, and emphasizes the implementation of the “5-manifest principle: Respect, Civility, Friendliness, Professionalism, Responsibility”. In particular, the City Administration Service Center is currently implementing a Paperless Public Service Model for 77 administrative procedures, which is one of the 20 models of Project 06, assigned by the People's Committee of the city to the Office of the People's Committee.

Ms. Le Xuan Hoa, Director of Can Tho City Public Administration Service Center, reported on the organization and operation of the Center at the conference.

Speaking at the conference, Mr. Tran Viet Truong, Chairman of the People's Committee of Can Tho City, highly appreciated the role of the City People's Committee Office, which is the direct management agency of the Center.

To ensure that the City Administrative Service Center operates at its highest efficiency in the coming time, the Chairman of the People's Committee has requested that the Heads of agencies and units to receive the dossiers and return the results of the settlement of administrative procedures at the Center, promote the advantages and results achieved in the past time, unite, join forces, unanimously overcome the shortcomings and limit the determination to create conditions for the Center to operate better and better. Continue to coordinate with the Center in assigning official and reserve civil servants in accordance with the list approved by the Chairman of the People's Committee; pay attention to directing civil servants to ensure working hours according to the Center's regulations. Focus on directing the implementation of propaganda, mobilization, and persuasion to encourage citizens and businesses to actively participate in online public services and online payments. Improve the handling of dossiers to ensure compliance with the prescribed rate, and be determined to avoid cases of overdue dossier processing; in cases of delayed dossiers, promptly publicize an apology to citizens and businesses in accordance with regulations.

Conference view

The Chairman of the City People's Committee requested the Director of the Department of Information and Communications to regularly coordinate in checking and fixing errors in the city's administrative procedure processing software and information systems; add a function to survey the satisfaction level of citizens and businesses after completing the administrative procedure processing, through the Can Tho City e-Government channel, aiming to improve the quality of services for citizens and businesses.

The Director of the Department of Transport is to expedite the tender process for purchasing materials to print driver's licenses and restore normal operations.

The Director of the Department of Home Affairs urgently advises the competent authorities for the immediate supplementation of the workforce for the City People's Committee Office to carry out specialized tasks at the Center; to preside over and coordinate with the Department of Finance to consult and propose the promulgation of regulations and policies to support people working at the one-stop shop at all levels.

The Center's Board of Directors shall preside over and coordinate with the Department of Information and Communications to complete the smart Kiosk System to ensure adequate information security and data requirements for applying online public services and paperless procedures at the Center.